The Operational Risk Manager’s Guide, Second Edition:
Tools and Techniques of the Trade, RISK Books, London, 2010



Buy on Risk Books



There are many books on operational risk, but this one stands out in its comprehensiveness, and practicality. It will be very useful to both the novice and experienced operational risk manager.

Anthony Peccia

Managing Director and Chief Risk Officer, Citibank Canada


"This is a clear and well-researched book covering all aspects of Operational Risk Management. It throws a valuable new light on the limits of risks governance, the role and the failures of risk management as well the tools and techniques used to better understand the risks one should take care off. It is a required reading for risk managers and all concerned with the management of risks in general."

Bernard Tschupp

Head of Compliance and Operational Risk 

Bank for International Settlements 


"Much has been said about risk management in recent months, but not all of it has been constructive contribution. So it is a pleasure so see this 2nd edition of a thoroughly practical book, written by a common sense practitioner. Written in an engaging style, this is the sort of book I recommend to colleagues looking for practical insights into how operational risk can become part of a well thought out business. Based on sound research, it seeks to inform and assist and not simply to impress."        
Michael May
Deputy Global Head of Risk Management 

HSBC Securities Services


 "The Operational Risk Manager's Guide"  has proven to be one of the more practical publications on the topic of operational risk management. Mr Scandizzo's approach to identifying key risk indicators bridges a gap too often found in theoretical frameworks - getting to the heart of the issue, while providing the tools to ensure that senior management and Boards of Directors receive practical information on which they can act. In addition he achieves an integrated view of how the various role players in the risk management and control process can work together to ensure a coordinated approach, breaking down the silo approaches of past practices.

 Hennie van Greuning, CFA

Senior Advisor: World Bank Treasury (2002-2009)

Independent Non-Executive Director, FirstRand Bank 



Comments to the first edition


″This is the best book on financial risk management I have read in a long time. If you work anywhere in the middle office, read it.″

Glyn Holton, Contingency Analysis



Operational risk measures and monitors the firm's internal coordination costs. This guide gives operational content to this broad definition. Scandizzo skilfully walks  the reader through the intricate web of issues and tasks that fall under the jurisdiction of a bank's operational risk manager. Special care is given to Basel II, the Big Bang in operational risk management.

Michele Fratianni

                      CIBER Eminent Faculty Fellow 
Kelley School of Business, Indiana University

Professor of Economics 

Universita' Politecnica delle Marche


″Sergio's book captures the key role of operational risk management practitioners in the context of today's business and regulatory environment. The book can serve as a comprehensive guide to operational risk managers in their day-to-day activities and also help in developing a strategic view of operational risk management. This is indeed a timely and invaluable addition to recent operational risk literature.″

 Roberto Setola 

Director of Operational Risk


″I found the book very interesting and I appreciated the way it exposes the current issues and problems in risk management. The large number of case studies makes the book even more precious.″ 

 Alfonso dell'Isola

Partner, PricewaterhouseCoopers